Notice to Members Regarding Service Shut Off and Disconnection
Members are advised that Sharyland Water Supply will begin shut off and disconnection of water service for past-due accounts, starting Monday, March 30th through Thursday, April 2nd.
Once service has been shut off, a $35 reconnection fee, in addition to the outstanding balance, is required to restore water service. An after-hours reconnection fee of $75 may apply for payments made and reconnections requested outside of normal business hours. (after 4:30pm)
Due to the expected high volume during this period, increased traffic is anticipated in our lobby, drive-through, and phone lines. To help minimize delays, please note the following:
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If your service has been disconnected, please bring your bill when visiting our office.
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If you pay online or by phone, you must call our office and provide your payment confirmation number so reconnection can be scheduled.
Reconnection Schedule
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Shut offs occur from 8:00 a.m. to 4:00 p.m.
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Reconnection begins after 4:00 p.m.
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Payments made in the lobby or online, with confirmation provided, will be reconnected after 4:00 p.m.
We appreciate your cooperation and encourage members to address outstanding balances promptly to avoid service interruption.
We understand this is a busy time and offer multiple payment options: In person at our lobby or drive-through (please expect long lines on the due date) By phone 1-844-611-4027 Through our Member Web Portal, available on our website https://wipp.edmundsgovtech.cloud/home?wippId=SWSC Thank you for your understanding.
