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Residential

Water Services for your Home.

New Residential Service

We provide reliable water services for your home.

New customers or those without an existing account:

Please apply for service by submitting a Service Request/Transferee Information Form and items required for a new account via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

  • You must have all these items to create a new account
  • Valid picture ID
  • Copy of property warranty deed or deed of trust (must be signed, notarized, and recorded)
  • 911 address for property
  • Certificate of compliance from City or County (whichever applies)
  • Building Permit from City or County
  • Water Meter Sizing Form
A Sharyland employee helping a customer pay his bill in the office.

You can also apply for service by printing and submitting a Service Request/Transferee Information Form and items required for a new account to our customer service representatives in the Administration Building lobby.

321 S. Shary Blvd, Alton, TX

  • 8:30 AM - 4:30 PM, Monday - Friday (Office)
  • 8:00 AM - 5:00 PM, Monday - Friday (Drive Thru)
  • * New Water Service Applications are taken:
  • 8:30 AM - 4:00 PM, Monday - Friday

Our New Accounts team will process your request and reach out to you for any additional information that may be required within 2 business days. If you have any questions, or need additional instructions on applying, you can reach our New Accounts team at (956) 271-1803 or (956) 271-1812.

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