New Residential Service
New customers or those without an existing account:
- Please apply for service by submitting a Service Request/Transferee Information Form and items required for a new account via email to [email protected].
- Valid picture ID
- Copy of property warranty deed or deed of trust (must be signed, notarized, and recorded)
- 911 address for property
- Certificate of compliance from City or County (whichever applies)
- Building Permit from City or County
- Water Meter Sizing Form
You can also apply for service by printing and submitting a Service Request/Transferee Information Form and items required for a new account to our customer service representatives in the Administration Building lobby.
321 S. Shary Blvd, Alton, TX
- 8:30 AM - 4:30 PM, Monday - Friday (Office)
- 8:00 AM - 5:00 PM, Monday - Friday (Drive Thru)
* New Water Service Applications are taken: - 8:30 AM - 4:00 PM, Monday - Friday
Our New Accounts team will process your request and reach out to you for any additional information that may be required within 2 business days. If you have any questions, or need additional instructions on applying, you can reach our New Accounts team at (956) 271-1803 or (956) 271-1812.
